Mothers Milkbank Pty Ltd (MMBC) Orders Terms & Conditions
Acceptance of our Terms and Conditions
By accessing our website and ordering our products (other than mothers’ milk products), you agree to accept these terms and conditions (“Terms”).
We reserve the right to change these Terms and your continued use of our website is deemed acceptance of those changes. It is your responsibility to check these Terms from time to time.
For assistance, please contact enquiry@mothersmilkbank.com.au
Pricing
All prices for our products, including Pasteurised Donated Human Milk (PDHM), are quoted in Australian dollars and include Australian Goods and Services Tax (GST) where applicable. Delivery costs are not included in the listed price and will be displayed at checkout.
While we strive to ensure all prices on our website are accurate, errors may occasionally occur. If a pricing error is identified, we reserve the right to:
• Adjust the price to reflect the lower advertised price if you were overcharged, or
• Refund any payment made in accordance with our returns process below.
Cost of Human Milk Products
The cost associated with ordering human milk products covers the processing, pasteurisation, and quality testing to ensure the highest standards of safety for recipients. The milk itself is provided free of charge as part of our mission to support families in need.
Stock availability
As a charity, our resources, including PDHM, may be limited. There may be instances where a product is advertised as available but is temporarily out of stock. If we cannot fulfill your order due to stock unavailability, we will notify you using the contact information provided during the ordering process.
In such cases, we will endeavor to dispatch your order as soon as stock is replenished or provide a full refund if the product remains unavailable.
Milk Donation and Tax Deductible Contributions
Donations of AU$2.00 or more are gratefully accepted and may be tax deductible. Receipts will be provided for all eligible donations.
Placing of orders
By placing an order, you are offering to enter into an agreement with MMBC. Your order will be confirmed once payment has been received in full. This confirmation indicates acceptance of your order.
Delivery
We will dispatch orders as quickly as possible, subject to stock availability. Delivery costs and estimated timeframes will be displayed at checkout. Please provide a valid delivery address and ensure someone is available to receive deliveries during business hours.
Cancellation and Changes
By MMBC
We reserve the right to cancel an order at any time. If we cancel an order for which payment has been made, you will receive a full refund unless the cancellation arises from your failure to meet our requirements, such as:
•Providing inaccurate delivery information.
•Failing to complete payment in full.
By You
We do not offer refunds or returns for change of mind. If you wish to cancel your order, you must contact us immediately. Once payment has been received or an order confirmation has been issued, cancellations will be considered at our discretion, except where required by law.
Returns and Defects Reporting
Defective or Incorrect Products
If you receive a product that is incorrect or defective, you must notify us within 7 days of receipt. After this period, returns or refunds are not available.
For defective or incorrect products reported within the 7-day window, we will at our discretion:
•Replace the product at no cost to you, or
•Provide a refund.
Please contact us with your order confirmation number, and we will guide you through the returns process.
Returns or Change of Mind
We do not accept returns or issue refunds for change of mind if the product is not defective or incorrect.
Limitation of Liability
MMBC’s liability is limited to the cost of the product supplied, except in cases where non-excludable obligations under Australian Consumer Law apply. Nothing in these terms excludes or limits your statutory rights under the Australian Consumer Law.
Applicable law
These terms are governed by the laws of Queensland, Australia. By placing an order, you agree to submit to the non-exclusive jurisdiction of Queensland courts.
Contact Information
For inquiries: enquiry@mothersmilkbank.com.au
Postal Address: PO Box 97, Northgate QLD 4013
Postal Address
PO Box 97
NORTHGATE QLD 4013
Physical Address
Lot 9, Unit 15, 62 Crockford Street
NORTHGATE QLD 4013
Thank you for supporting Mothers Milk Bank Charity and helping provide life-saving PDHM to babies and young children.